This Privacy Policy explains how ET Outdoor Products Co., Ltd. (“ET Outdoor”, “we”, “our”, or “us”) collects, uses, maintains, and protects information collected from users of the https://www.eioti.com website (“Site”), the EIOTI App (“App”), and other electronic communications. ET Outdoor is committed to respecting your privacy and protecting your personal information.
By accessing or using the Site or App, you acknowledge that you have read and understood this Privacy Policy.
We will ask for your separate, explicit consent (e.g., by checking a box or clicking “I agree”) before collecting any personal information that requires consent under applicable law, such as precise geolocation, marketing cookies, or promotional emails. If you do not agree to this Privacy Policy, you must not use the Site or App.
When we make changes to this Privacy Policy, we will notify you by email or through a prominent notice on the Site or App. We may update this Privacy Policy from time to time. Where required by applicable law, we will provide appropriate notice of material changes.
We collect personal information from you in a variety of ways, including, but not limited to, when you visit the Site, subscribe to a newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on the Site. ET Outdoor and its service providers collect the following categories of information:
The App and Associated Digital Products
The EIOTI App offers additional performance capabilities and features, including allowing you to control certain features and accessories of your ET Outdoor grills or smokers from a mobile phone or other supported device. If you choose to connect your ET Outdoor grills or smokers to the App, ET Outdoor and its service providers collect information when you access the App, enter information in the App, or access certain services or features associated with the App. ET Outdoor and its service providers collect the following categories of information from the App:
| Personal Information | Name, email address, and phone number. |
| Device Information | Device identifiers, Bluetooth settings, Wi-Fi connection information, mobile device model, operating system version, and app diagnostics. |
| Technical and Usage Information | Product interaction data, crash data, performance data, Wi-Fi connection information, network connections |
| Geolocation Information | GPS and network-based location data (collected only after you grant explicit consent via the App’s permission prompt; you may withdraw consent at any time in your device settings) |
| Marketing and Personalization Information | App interaction history, feature usage, and engagement data used (with your consent) to tailor marketing notifications and promotions. |
How we use collected information
ET Outdoor Products Co., Ltd. is the data controller responsible for your personal information.
Under data protection laws, We will respond to verified requests within 30 days (EU) or 45 days (California), and will notify you if an extension is needed.
We process personal information based on one or more of the following legal grounds:
• Your consent
• Performance of a contract
• Compliance with legal obligations
• Our legitimate business interests, where such interests do not override your rights and freedoms
We can only use your personal information if we have a proper reason for doing so (e.g., to comply with laws, to perform contractual obligations, if you have given consent, or where we have a legitimate interest). A legitimate interest is when we have a business or commercial reason to use your information that does not override your own rights and interests. ET Outdoor collects and uses your personal information for the following legitimate business and commercial purposes:
- To improve customer service: information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on the Site.
- To improve the Site and App: We may use feedback you provide or information collected to improve our products and services.
- To run a promotion, contest, survey or other Site feature.
- To send information you agreed to receive about topics we think will be of interest to you.
- To send periodic emails: We may use your email address to respond to inquiries, questions, and/or other requests you submit to us.
- If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
- To personalize marketing communications: If you opt in, we may analyze App activity and interaction data to send you personalized promotions, notifications, and offers based on your preferences. This use is based on your consent, which can be withdrawn at any time by adjusting your settings in the App.
You also have the right to object to profiling for direct marketing.
Certain personal information is required to provide services to you. If you do not provide personal information we ask for, it may delay or prevent us from providing those services to you.
Promotional Communications
We will send you marketing messages (such as exclusive offers, promotions, or product news) via email or push notification only if you have given us your explicit opt-in consent (e.g., by checking a box on our Site or in the App).
You may withdraw your consent at any time by clicking the “unsubscribe” link in any marketing email, adjusting your preferences in the App, or contacting us at security@eioti.com.
We do not rely on “legitimate interest” as a legal basis for sending promotional emails or push notifications. Non-promotional messages (e.g., service updates, security alerts, or responses to your inquiries) may be sent without separate consent, as they are necessary for our services or to comply with legal obligations.
We do not sell personal information for monetary compensation. However, certain advertising, analytics, or marketing activities may be considered “sharing” or “targeted advertising” under applicable privacy laws.
You may have the right to opt out of certain data sharing activities by contacting us or adjusting your privacy settings where available.
You have the right to opt out of receiving promotional communications at any time by:
- Contacting us
- Using the “unsubscribe” link in emails or “STOP” number in texts; or
- Updating your marketing preferences on the App
We may ask you to confirm or update your marketing preferences if you instruct us to provide further products or services in the future, or if there are changes in the law, regulation, or the structure of our business.
Cookies
The Site and App use cookies and similar technologies to improve functionality, analyze traffic, remember user preferences, and support marketing and advertising activities.
Some cookies are necessary for the operation of the Site and App, while others are optional and used only with your consent where required by law.
You can control or disable cookies through your browser settings or through our cookie consent management tools. Please note that disabling certain cookies may affect the functionality of the Site or App.
You may accept or reject non-essential cookies through our cookie consent banner.
To manage or withdraw your cookie preferences, please adjust your browser settings or contact us directly.
How we protect your information
We adopt commercially reasonable data collection, storage and processing practices, and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, information and data stored on the Site or App.
We adopt commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
Sensitive data transmissions between users, the Site, and the App are protected using industry-standard encryption and secure communication technologies.
We collect personal information only when voluntarily provided by users. You may refuse to provide personal information; however, doing so may limit your ability to use certain features of the Site or App.
Sharing your personal information
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and service providers for the purposes outlined above. We use third-party service providers to help us operate our business, the Site, and the App, or administer activities on our behalf. We may share your information with these third parties for limited purposes provided that you have given us your permission.
We may disclose personal information where required by law, regulation, legal process, or governmental request, or where necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Third-Party Websites
You may find advertising or other content on the Site or App that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from the Site or App. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to the Site, is subject to that website’s own terms and policies.
We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements, unless a longer retention period is required by law.
Our specific retention periods are as follows:
- Information collected via forms or newsletter (name, email, phone): deleted within 12 months after you unsubscribe, request deletion, or if no interaction occurs.
- Cookies and technical data: retained for up to 12 months, or as set in your cookie preferences.
- App usage and device data: retained for up to 12 months.
- Customer support inquiries: retained for up to 12 months after the last contact.
After the retention period expires, we will delete or anonymize your personal information.
Rights Specific to Residents of Europe
Every user in Europe is entitled to the following data protection rights:
- The right to access: You have the right to request ET Outdoor for copies of your personal data. You may exercise these rights free of charge, except where requests are manifestly unfounded, excessive, or repetitive.
- The right to rectification: You have the right to request that ET Outdoor correct any information you believe is inaccurate. You also have the right to request that ET Outdoor complete the information you believe is incomplete.
- The right to erasure: You have the right to request that ET Outdoor erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that ET Outdoor restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to ET Outdoor’s processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that ET Outdoor transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To provide our services, your personal information may be transferred to and processed in countries outside of your country of residence, including countries outside the European Economic Area (“EEA”).
When transferring personal data outside the EEA, we rely on EU Standard Contractual Clauses. You may request a copy (with commercial redactions) by contacting security@eioti.com.
State-Specific Information
You may have specific privacy rights in your state. Please see our Privacy Notice Specific To Certain States and Territories for more information about your privacy rights.
Children
The Site and App are not intended for use by or targeted to children under age 16, and we do not intentionally gather any information about children who are under this age. If we discover that a child under 16 has submitted information to us, we will attempt to delete the information. If you believe that we may have information from a child under 16, please contact us at security@eioti.com.
Changes to This Privacy Policy
ET Outdoor reserves the right to update this Privacy Policy at any time. When we do, we will revise the update date at the bottom of this page. We encourage you to review this Privacy Policy periodically for updates.
If you would like this notice in another format (for example: audio, large print, braille) please contact us.
We may transfer information in connection with a merger, acquisition, restructuring, sale of assets, or similar business transaction.
Permission Usage
The App may request access to Bluetooth, Wi-Fi, location services, notifications, and device permissions solely for product connectivity, functionality, and user experience purposes.
This Privacy Policy applies to information collected through the Site, the App, and related services operated by ET Outdoor.
You may submit requests to access, correct, delete, or restrict your personal information by contacting us.
Authorized agents may submit requests on behalf of consumers where permitted by applicable law.
California residents may opt out of the sale or sharing of personal information by using the “Do Not Sell or Share My Personal Data” link available on our Site or App, or by contacting us at security@eioti.com.
Contacting Us
If you have any questions about this Privacy Policy or your personal information, please contact us at:
ET Outdoor Products Co., Ltd.
No. 46, Banzhuxin, Chengnan Village, Chengnan Town, Ninghua County, Sanming City, Fujian Province, China
Email: security@eioti.com
Last Updated: May 18, 2026